At Bike Clothing Shop, precision isn’t just a feature of our high-performance components—it’s the foundation of our entire customer experience. From selecting the perfect 1 1/8″ EC Headset to ensuring your 12 Speed Groupset arrives on time, we engineer every process with the same attention to detail that defines our products. This policy outlines our commitment to clear, efficient, and globally accessible shipping and returns, operating from our headquarters at 4661 Ottis Street, Oklahoma City, US 73102.
Our Philosophy: We operate with “uncompromising protection” for both your gear and your peace of mind. Whether you’re a professional mechanic building a custom rig or an enthusiast upgrading to 11 Speed, our policies are designed to be as reliable and straightforward as our components.
Global Shipping Information
We ship worldwide (excluding Asia and certain remote areas due to logistical constraints) to bring premium cycling components directly to your workshop or home.
Order Processing & Delivery Timelines
| Shipping Method | Cost | Carrier | Estimated Delivery (After Dispatch) | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | DHL or FedEx | 10-15 business days | Time-sensitive builds, trackable premium service |
| Free Shipping | FREE on orders $50+ | EMS | 15-25 business days | Budget-conscious orders, non-urgent parts and accessories |
Note: Delivery times are estimates and may vary based on destination customs processing. You will receive a tracking number once your order is dispatched from Oklahoma City.
Returns & Exchanges Policy
We stand behind our products. If your purchase isn’t the perfect fit for your build, our streamlined process ensures a resolution with the clarity and efficiency you expect.
Step-by-Step Return & Exchange Process
Step 1: Verify Eligibility (Within 15 Days)
Item must be in original, unused condition with all tags, packaging, and seals intact. This is critical for components where installation attempts can affect resale:
Required: Your order number (proof of purchase).
Step 2: Initiate Your Request
Email our customer service team at [email protected] with the subject line “Return/Exchange Request – Order #[Your Number]”. Include:
- Order number & product details (name, quantity)
- Reason for return/exchange (e.g., compatibility with my 9 Speed setup)
- Your preference: Refund or Exchange (if exchanging, specify the desired item like a different 11 Speed chain or 1 1/8″ EC headset)
Step 3: Receive Instructions & RMA
Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions, including our return address in Oklahoma City and packaging guidelines.
Step 4: Ship Your Return
Securely package the item, clearly mark the RMA number on the outside, and ship it to us. We strongly recommend using a trackable service (DHL, FedEx, EMS) and retaining your proof of postage.
Shipping Costs: Original shipping fees are non-refundable. For exchanges, we cover the standard shipping cost for the replacement item.
Step 5: Inspection & Resolution
Upon receipt, our team inspects the item within 3-5 business days. We then notify you via email and proceed:
- Refund: Issued to your original payment method.
- Exchange: The replacement item is shipped via your selected method. Any price difference will be charged or refunded.
Refund Timeline & Method
Refunds are processed with the same secure protocols as our payment gateways (VISA, MasterCard, JCB, PayPal):
- Timing: 5-10 business days after we receive and approve your return.
- Method: Refund is issued to your original payment method. The time for it to appear in your account depends on your financial institution.
- Notification: You’ll receive an email confirmation once the refund is initiated.
Non-Returnable Items & Exceptions
To maintain the quality and safety standards crucial for cycling components, the following items cannot be returned unless they are defective or we shipped the incorrect item:
- Opened or Installed Components: Any part showing signs of installation, wear, or removal from original packaging. This includes:
- Hygiene-Sensitive Apparel: Any clothing item where the hygiene seal is broken or tags are removed.
- Custom or Special Order Items.
- Clearance or Final Sale Items (explicitly marked at purchase).
If you receive a defective or incorrect item, contact us immediately at [email protected]—we will resolve it promptly at no cost to you.
Need Assistance?
Our dedicated team is here to help with compatibility questions (like mixing a 1 1/8″ EC headset with your frame), shipping logistics, or return guidance.
Email: [email protected]
Response Time: Within 1-2 business days
Operational Base: 4661 Ottis Street, Oklahoma City, US 73102
Precision engineered for your trust and performance.
Bike Clothing Shop • Based in Oklahoma City, USA • Shipping Globally